Responsibilities:
• Respond to customer inquiries via phone and/or chat in a timely and professional manner
• Provide basic technical support and troubleshoot issues
• Escalate complex problems to the appropriate teams when necessary
• Maintain accurate records of customer interactions
Qualifications:
• Previous experience in a call center or technical support role is a plus
• Good communication and problem-solving skills
• Ability to work under pressure in a fast-paced environment
• Willingness to work rotating shifts, including overnight shifts
• Availability to commit for the full 1–2 months duration