A Delivery Team Leader is responsible for overseeing a team of individuals who are involved in the delivery of products or services, ensuring they meet established standards and objectives. This role requires strong leadership, organizational, and communication skills to manage team performance, resolve issues, and maintain positive client relationships.

Responsibilities: • Supervise and schedule delivery drivers • Monitor performance metrics (on-time rate, customer satisfaction, acceptance ratio) • Manage and reconcile driver wallets daily • Handle real-time delivery issues and escalate as needed • Recruit, train, and onboard new drivers • Ensure team compliance with safety, hygiene, and uniform standards • Communicate with operations, customer service, and fleet managers Qualifications: • Bachelor’s degree in Hospitality, Business, Operations, or equivalent experience • 1–3 years in F&B, delivery, logistics, or operational roles • Proficiency with delivery apps and basic reporting • Strong leadership, organization, and problem-solving skills • Fluent in English and comfortable with mobile/desktop tools

Interested candidates can send their CV to careerslb@noknok-lebanon.co mentioning "Delivery Team Leader" in the subject line