The Head of Support manages the customer support team. They hire, train, and lead the team to provide excellent service. Responsibilities include improving support processes, ensuring customer satisfaction, monitoring quality, and collaborating with other departments.

Key Responsibilities: • Lead, mentor, and manage a team of customer support professionals. • Develop and implement strategies to improve customer satisfaction and streamline support operations. • Oversee the handling of customer inquiries, issues, and escalations in a timely and efficient manner. • Analyze customer feedback to drive continuous improvement. • Collaborate with cross-functional departments to ensure seamless customer experiences. Requirements: • Proven experience in customer service, with preference given to backgrounds in the financial sector. • Strong leadership and team management skills. • Excellent communication and problem-solving abilities. • University degree in Administration or any related field. • A passion for customer service and delivering solutions that matter.

Interested candidates, send your CV to careers@oxshare.com or by WhatsApp on +961 81 477 016