The Customer Service Supervisor is responsible for leading the front desk day to day operations and ensuring smooth, high-quality member service across both shifts. This role includes supervision, supplier coordination, handling escalated issues, and reporting daily operations to the Management.

- Greet members and guests with a friendly, professional attitude - Check-in clients for classes and appointments using the booking system - Answer phone calls and respond to in-person and online inquiries - Provide information on memberships, services, and promotions - Handle retail sales and maintain accurate POS transactions - Keep the front desk and lobby area clean, organized, and welcoming - Coordinate with suppliers for inventory restocking and studio supplies - Report daily issues, incidents, and operational updates to the Fitness Manager - Follow opening and closing procedures for assigned shift - Support a positive, energetic, and wellness-focused studio culture

Fixed Salary