We are looking for dedicated and detail-oriented professionals to join our Customer Support & Quality Control team. This role plays a key part in ensuring exceptional customer satisfaction while supporting operational excellence. The Customer Support & Quality Control Agent is responsible for delivering high-quality service by handling customer inquiries, resolving issues efficiently, and coordinating with internal teams to ensure seamless order fulfillment. The role covers both pre-sale and post-sale support to strengthen client retention and contribute to business growth.

Responsibilities: • Communicate with customers through relevant support channels. • Resolve order-related issues including payments, returns, and product inquiries. • Coordinate with relevant staff to ensure timely deliveries. • Escalate critical issues and prepare incident reports when necessary. • Monitor active orders and make required adjustments. • Record customer feedback and insights to improve service quality. • Assist customers with order placement, modifications, and cancellations. • Handle compensation requests in line with company guidelines. Qualifications: • Bachelor’s degree in Business Administration or a related field. • Previous experience in a customer service or support role. • Proficiency in help desk and support tools. • Strong communication, multitasking, and problem-solving skills.

Details: • Location: | Onsite | Office Based • Schedule: 8 hours per day | Rotational AM/PM shifts Interested candidates can send their CVs by email to: people@markitworld.com