A well-known company located in Jounieh is hiring Customer Service Specialist (Temporary - Short-Term) We are looking for a Customer Service Specialist to deliver an exceptional customer experience across all communication channels and at our facility’s front desk.

Responsibilities: • Welcome and assist clients professionally. • Handle calls, emails, and digital inquiries efficiently. • Provide accurate information about services, procedures, and requirements. • Register customer requests and verify documentation when required. • Coordinate with internal departments to ensure timely resolution of requests. • Track cases and follow up until resolution. • Maintain accurate customer records and service documentation. • Manage front-desk activities, visitor flow, appointments, and daily customer traffic. • Resolve customer concerns and escalate complex cases when necessary. • Follow up to ensure customer satisfaction and service completion. • Prepare reports and ensure accurate data entry in CRM/internal systems. • Identify recurring customer concerns and contribute to service improvements. Qualifications: • Bachelor’s degree in Business Administration, Communication, Hospitality, or a related field. • 2–3 years of experience in customer service or front-desk roles. • Strong communication skills in Arabic and English; French is a plus. • Proficiency in MS Office and CRM/customer management tools. • Professional appearance and strong interpersonal skills. • Ability to multitask and work effectively in a high-volume environment. • Strong organizational skills and attention to detail. • Customer-focused, professional, adaptable, and solution-oriented. Skills: • Customer orientation • Communication and empathy • Problem-solving • Adaptability • Teamwork and collaboration • Professionalism • Attention to detail • Integrity and accountability

Interested candidates can send their CV via DM or WhatsApp: 81 911 374