Responsibilities: • Manage the company inbox and customer enquiries • Process, track, and follow up on jobs • Coordinate plumber and trade scheduling • Prepare and follow up on quotes • Maintain accurate customer and job records • Communicate with customers and tradespeople • Manage multiple priorities and deadlines • Provide general administrative support Assist with invoicing and accounts tasks when required Qualifications: • Strong administration experience • Excellent written and verbal English • Customer-service experience • Strong organizational skills and attention to detail • Ability to work independently and take ownership • Experience coordinating multiple jobs and priorities • Availability during Australian business hours Experience in plumbing, HVAC, electrical, mechanical, fuel, construction, or other trade-service businesses in Australia is highly preferred. Experience with Simpro, ServiceM8, Aero Flow, or similar field-service software is an advantage.