We’re looking for a Commercial Customer Service Representative to manage outbound prospecting, inbound inquiries, and commercial account coordination. This role focuses on building and maintaining B2B relationships while ensuring smooth scheduling, estimates, and billing processes.

Responsibilities: • Commercial Outreach & Prospecting • Conduct outbound calls and email outreach to property managers, facility managers, condo boards, and SMBs • Introduce services and build a pipeline of commercial clients • Inbound Commercial Support • Handle inbound commercial inquiries professionally • Qualify job scope, urgency, site access, and billing details • Estimates & Scheduling • Coordinate commercial estimates with technicians • Track approvals, follow-ups, and bookings • Client Relationship Management • Act as primary contact for commercial clients • Communicate timelines and expectations clearly • Administrative & Billing Support • Maintain organized job documentation • Assist with invoicing follow-ups when required Qualifications • 2+ years in customer service, office admin, inside sales, or B2B development • Experience with ServiceTitan (preferred) or similar CRM/field service software • Familiar with Google Workspace & Microsoft Office • Background in B2B services, property management, trades, or construction-adjacent industries preferred • Details: • Fully Remote • Monday–Friday • 9 Hours/Day: 5:00 PM – 2:00 AM or 6:00 PM – 3:00 AM (Lebanon Time) + 1 Hour Break • Salary: $1,000 – $1,200

Interested candidates can send their CVS by email to: donna@remotelyx.com